At Trevor Moves, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.
Return Eligibility
You may request a return or refund within 7 calendar days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged due to customer misuse or normal wear and tear are not eligible for return.
How to Initiate a Return
To start a return, please contact our customer support team at [email protected] within 7 days of delivery. Include your order number and reason for the return. We will guide you through the return process and provide instructions on how to send your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. Please use a reliable shipping service with tracking to ensure your return reaches us safely.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days using the original payment method. Please note that cash on delivery payments will be refunded via bank transfer or store credit, as applicable.
Exchanges
Currently, Trevor Moves does not offer direct product exchanges. If you wish to exchange an item, please return the original purchase for a refund and place a new order.
Late or Missing Refunds
If you haven’t received your refund within 14 business days after we approved your return, please contact us at [email protected]. We will work with you to resolve the issue promptly.
